Return, Refund & Cancellation Policy
Important Update
Please note that products purchased on sale are not eligible for return or exchange. All sale item purchases are final.
Product Disclaimer
All images on the website are enhanced during the post-production process. Actual product colors may vary.
Returns
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All returns must be postmarked within 7 days of product delivery.
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All returned items must be new, unused, and in their original condition.
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Returns will not be accepted if the brand tag or plastic seal is removed from the product.
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Pickup will be attempted twice. If unsuccessful, you will need to return the shipment to our address.
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Reverse pickup is dependent on the availability of the service in your area.
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Issues related to quality or quantity must be reported within 24 hours of delivery for prompt resolution.
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Gift cards are non-refundable to a bank account.
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COD charges are non-refundable.
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A 100 INR logistics charge will be deducted as part of the refund process.
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Returns or exchanges are not available for international shipments.
Return Process
To return an item:
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Please raise a request at https://overlaysnow.com/apps/return_prime with a clear photo or video where brand tag and plastic seal should be visible.
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Once the return is approved, your order will be picked up within 4-5 working days.
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The refund process will begin after the returned product is received and inspected.
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Refunds typically take 3-5 business days to appear in your original form of payment.
Eligibility for Refund:
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Items must be returned with all tags attached.
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The product must be unworn, unused, and unwashed, in the exact condition received.
Cancellations
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Orders cannot be canceled once shipped. If eligible for return, you may return the item in accordance with our return policy.
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Refusing to accept your order at delivery will be considered a return, and a refund will be processed as per the return policy.
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Orders can be canceled before they are shipped by visiting the "My Account" page or contacting customer support.
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Pre-orders: Cancellations are allowed within the first 24 hours of ordering. Beyond this period, cancellations cannot be processed.
Exchanges
Currently not offering exchange on any product.
Questions
If you have any questions or concerns, please contact us at support@overlaysclothing.com.
Note: Overlays will not be held liable for any damage caused to the product by the customer.